CADpro Dental’s 30 Day FREE REMAKE Guarantee
Jurim Dental Studio and CADpro™ Dental guarantee your satisfaction in writing. We stand behind the quality of our CADpro™ Dental services, so much so that if any CADpro™ CAD/CAM restoration breaks within the first 30 days of service we will remake the case free of charge*. CADpro™ Dental, another line of innovative and guaranteed service brought to you by Jurim!
*Terms and conditions apply, see below for details

 

*For Digital Design cases

We will remake a case from a digital file when the following criteria are met:

  • The design file provided by the customer meets the design and fit requirements for the prescribed material (e.g. minimum thickness, connector size, cement gap, indication).
  • The failure modes for the case for which we will remake a case are: (1) if the unit breaks or (2) if we failed to match the prescribed shade.
  • Units that have been improperly adjusted may become compromised and will not be remade for free.
  • The original units that are to be remade must be sent back to Jurim Dental Studio at your expense for review to see if they meet the prescribed failure modes for a free remake.

 

*For cases where a physical impression or model was provided

We will remake a case made using a physical impression or model when the following criteria are met:

  • The case provided by the customer meets the design and fit requirements for the prescribed material (e.g. minimum thickness, connector size, cement gap, indication).
  • The failure modes for the case for which we will do the remake are: (1) if the unit breaks or (2) if we fail to match the prescribed shade or (3) if the unit does not fit.
  • If you are concerned about how we will design a particular case, you may always request a design review on your workorder.  We will send you a video of the case that you can approve or request changes to before the case is fabricated.
  • Units that have been improperly adjusted may become compromised and will not be remade for free.
  • Units that are to be remade along with new impressions or molds must be sent back to Jurim Dental Studio for review to see if they meet the prescribed failure modes for a free remake and at your expense.

Jurim Dental Studio and CADpro™ Dental offer free remakes for cases according to the above terms. Jurim Dental Studio and CADpro™ Dental do not offer refunds or credits.